Desk Knowledge Base

Welcome to the autodesk knowledge network.

Desk knowledge base.

Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. It must answer common questions efficiently to save customers time and confusion. And there is an option to have your knowledge base wiki faq limited to customers or open to the public. You may wish to set role restrictions to agents only.

Please see the autodesk creative commons faq for more information. Email phone or skype. 10 great knowledge base examples. A full fledged kbase will help improve agent productivity and customer satisfaction.

But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner. Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical. Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license. From top to bottom a knowledge base should be educational motivational and organized.

Writing effective help desk knowledge base articles. Can t access your account. Using it is powerful. A rich repository of more than a million contributions from autodesk its community and its partners.

Learn the six steps to build an effective help desk knowledge base for your business. Knowledge base best practice tips. Support teams know the most about customer issues and the best way to solve them. Preserve old versions of articles versioning can be achieved in zendesk by making a copy of an article before you update it and moving that copy into a special archive kb.

That s why a knowledge base is a crucial part of any company s customer experience strategy. After you set up confluence as a knowledge base for service desk your customers can browse that content for free. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics.