The remote may need to be changed or the remote receiver may need to be changed.
Dimplex electric fireplace remote.
The remote or the remote receiver may need to be replaces.
It could be that the batteries in your remote control are dead and need replacing.
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Please change the light bulbs.
If the heat turns on there is not a power issue.
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If the unit does not turn on please make sure the heat switch is activated.
Why is the flame still frozen.
The remote control may need to be initialized with the stove.
The remote control may need to be initialized with the fireplace.
There could possibly be a loose wire or the flame motor needs to be replaced.